Privacy Policy
Last updated: February 2026
1. Introduction
Qail.io ("we", "our", or "us") operates the maritime ticketing platform at qail.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, company name
- Passenger Data: Names, nationality, identification numbers (passport/ID), date of birth
- Payment Information: Payment method details (processed by third-party payment providers)
- Communication Data: Messages sent through our platform or WhatsApp
2.2 Automatically Collected Information
When you access our platform, we automatically collect:
- IP address and device information
- Browser type and operating system
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and manage bookings
- Generate passenger manifests for port authorities (Syahbandar compliance)
- Send booking confirmations and travel updates via WhatsApp and email
- Process payments and refunds
- Provide customer support
- Improve our platform and services
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Operators: Vessel operators receive passenger information for manifests and boarding
- Port Authorities: Passenger manifests are shared with Syahbandar as required by Indonesian maritime law
- Payment Providers: Xendit, Midtrans, or other payment gateways to process transactions
- WhatsApp/Meta: For sending notifications through WhatsApp Business API
- Service Providers: Cloud hosting, analytics, and other technical services
5. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 7 years as required by Indonesian tax and maritime regulations.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security audits.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing of your data
- Data portability
8. Cookies
We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Indonesia. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@qail.io
- Address: Bali, Indonesia